FAQ's

What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. View our full return policy here.
How does shipping work?

We ship orders within 3 to 5 business days.

Flat Rate Shipping Fees

  • Up to 1 lb: $5
  • 1.1 – 7.9 lbs: $9.21
  • 8+ lbs: $15
How does local pickup work?

Local pickup orders must be placed through our website by selecting Local Pickup at checkout. Please note that our warehouse is not open to the public for in-person shopping. Local pickup is available free of charge.

Hours

  • Tuesday - Friday: 7:30 am to 4:30 pm
  • Saturday - Monday: CLOSED

Only Pickup Location

801 Steam Plant Rd Gallatin, TN 37066
Where do your products come from?

We source our inventory in bulk from online stores and retailers to help handle their overstocks. Because of that, our inventory is always changing and includes a wide variety of products at discounted prices! Each item you purchase from Keevado, is another item the didn't reach a landfill. Thank you for your continued support!
What does each item condition mean?
  • New: A brand-new, unused, and unopened item in its original retail packaging, complete with all manufacturer-provided accessories, tags, and documentation.

  • New, Open Box: A product that is in like-new condition but has been opened. It may have been a customer return, display model, or overstock item. The item is typically unused but may be missing original packaging or minor accessories.

  • Used: A pre-owned item that has been previously used or worn. It may show signs of wear, such as scuffs, scratches, or other cosmetic imperfections, and may not include original packaging or all accessories.

  • Uninspected: An item that has not been tested or evaluated for condition, functionality, or completeness. It may be new, used, damaged, or missing parts, and is sold as-is with no guarantees.
What are your hours of operation?
  • Tuesday - Friday: 7:00 AM to 5:30 PM CDT
  • Saturday - Monday: CLOSED
Do you have wholesale opportunities?

We currently don’t have wholesale applications available. We'd reccomend checking out Mid Tenn Wholesale's Website!

How do I pay for my auction winnings?

Once you win an auction, you will receive an invoice via email. All invoices must be paid within 3 days of the auction's end. Please review our full Auction Terms & Conditions for additional details.

Don't see your question? Contact us!

We typically respond within 24 - 48 business hours!